Orders are typically processed within 1 to 3 business days (Monday–Friday) before shipment. You will receive a confirmation email with tracking information as soon as your order ships.

Standard shipping generally takes between 5 to 8 business days depending on your location within the United States. Please note that unexpected carrier delays may occasionally occur.

Currently, we primarily ship within the United States. Please check our Shipping Policy page or checkout page for the most up-to-date regional availability.

We accept returns within 30 days of delivery for unworn, unwashed items in their original packaging. Once we receive and inspect your return, your refund will be processed to your original payment method within 5–10 business days.

To start a return or exchange, please reach out to our support team at support@ethosstep.store with your order number and reason for return. We will guide you through the next steps.

Yes, our footwear is designed to standard sizing. If you are between sizes or have wider feet, we generally recommend checking our sizing chart or sizing up for maximum comfort.

All our products are ethically crafted using cruelty-free materials, plant-based details, and high-quality eco-friendly microfibers, ensuring both style and environmental responsibility.